Refund policy

4.1 Cancelling an Order

If you wish to cancel your order, please contact us by email at sales@potn.co.uk as soon as possible.

If your order has already been dispatched or delivered, the goods will need to be returned to us in accordance with the returns policy below. The cost of safely and securely returning unwanted goods is the responsibility of the purchaser.

Please note: Orders cancelled because the goods are no longer wanted or have been ordered incorrectly will be subject to a 2.5% cancellation charge, which will be deducted from the refund.

The 2.5% cancellation charge does not apply where:

The cancellation relates to a valid warranty claim.

The cancellation is due to an error made by Ultra Racing Shop.

CLICK HERE TO COMPLETE THE ULTRA RACING SHOP RETURNS FORM

4.2 Returning Unwanted Goods

Any goods you wish to return must be notified to us in writing within 14 working days, starting from the day after you receive the goods.

Any non-faulty goods returned outside of this period, without the return being notified to us within the 14 working days, may be refused.

Before returning any goods, please contact us and complete our returns form.

Please do not send goods back without contacting us first.

4.3 Condition of Returned Goods

For an unwanted return to be accepted, the product must be returned in the same condition as it was received.

The product must:

Be unused and must not have been fitted to a vehicle.

Be returned with all components and accessories.

Be free from any marks or damage caused by attempted fitting or use.

Include the original manufacturer/branded packaging where applicable.

Have any Ultra Racing branding still present so the product can be verified.

Products that have been physically fitted or attempted to be fitted to a vehicle may not be eligible for a refund. Any marks, scratches, damage or other signs of fitting can directly affect the amount refunded or whether the return can be accepted.

We strongly recommend checking the product is correct for your vehicle before attempting to fit it. We cannot accept liability for parts that have been attempted to be fitted to a vehicle that is not exactly listed by our vehicle lookup system.

If you are unsure about fitment, please contact a member of our team in writing before purchasing or attempting to fit the product.

4.4 Packaging Your Return

All returns must be packaged securely and to a similar standard to how the goods were originally received.

The purchaser is responsible for making sure the goods are adequately protected during the return journey.

Any goods that are damaged in transit due to poor packaging or lack of care may not be eligible for a refund and may be returned to the sender.

Please ensure all original manufacturer/branded packaging is included with the return.

Please do not place courier labels or tape directly onto the manufacturer's box. The manufacturer's box should be protected by suitable outer packaging.

4.5 Re-Stocking Fee

A 2.5% re-stocking fee will be deducted from refunds for eligible unwanted returns.

This charge covers the administration and labour involved in checking and returning the goods to stock.

The 2.5% re-stocking fee does not apply where the return is due to an error made by Ultra Racing Shop or relates to a valid warranty claim.

The 2.5% re-stocking fee is separate from any applicable re-boxing charge.

4.6 Damaged Box / Re-Boxing Fee

If a product is returned with a damaged manufacturer's box or packaging that cannot be put back into stock in its original condition, a £10.00 + VAT re-boxing fee will be deducted from the refund.

This can include:

Tape or courier labels applied directly to the manufacturer's box.

Torn or damaged packaging.

Packaging damaged due to inadequate protection during the return.

Packaging that requires replacing before the product can be returned to stock.

The easiest way to avoid this charge is to place the manufacturer's box inside a suitable shipping box or other protective packaging.

4.7 Goods That Cannot Be Returned

The right to return unwanted goods does not apply where:

a) The product has been used or fitted.

b) The product is not returned in the same condition as it was received, including damage caused during attempted fitting.

c) Ultra Racing branding has been removed and the product can no longer be verified.

d) The product has been manufactured to individual requirements or obtained as a special order.

e) The product has been sold or passed on to a third party.

4.8 Damaged or Missing Goods

Some goods may be delivered requiring a signature.

Before signing for your delivery, we ask that you check that the goods are undamaged and that all items expected are included in the delivery.

If your order is being delivered to a work address, please make sure that the person signing for the goods on your behalf is aware of this.

Any damage or shortfall should be reported to us within 48 hours of delivery. Reporting these issues promptly allows us to raise a claim with the courier where necessary.

4.9 Faulty Goods and Warranty Claims

If you believe that an item is faulty and it has already been fitted or used, please contact us before returning the goods.

The item may need to be returned to us for inspection and assessment of the fault.

If the product is found to have a fault covered by the manufacturer's warranty and is still within the applicable warranty period, we will pursue the warranty claim with the manufacturer or supplier.

Please contact us before making a warranty return so that we can provide the correct return instructions and establish whether the issue is covered by the applicable warranty.